Privacy Policy
This Privacy Policy explains how BranquessaluxeHaven handles personal information when you use this website, make an enquiry, request accommodation information or contact our team.
1. Information we collect
We may collect contact details, enquiry details, booking preferences, correspondence, device information and basic website usage data. We aim to collect only information reasonably necessary for our website and hospitality services.
2. How we use information
Information may be used to respond to enquiries, manage booking requests, provide guest support, maintain site security, improve website performance and meet applicable legal or regulatory obligations.
3. Australian privacy framework
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to our activities, we seek to manage personal information in a transparent and responsible manner consistent with those requirements.
4. Disclosure
We may disclose information to service providers that support website hosting, communications, booking administration, security or professional advice, where reasonably necessary and subject to appropriate safeguards.
5. Overseas processing
Some service providers may process information outside Australia. Where this occurs, we take reasonable steps appropriate to the circumstances to protect personal information.
6. Security and retention
We use reasonable technical and organisational measures to protect information and retain it only for as long as needed for the purposes described in this policy or as required by law.
7. Access and correction
You may ask to access or correct personal information we hold about you. We may need to verify your identity before acting on a request.
8. Cookies
Our website may use necessary, preference and analytics technologies. See our Cookie Policy for more information.
9. Contact and complaints
For privacy questions, access requests or complaints, email privacy@branquessaluxehaven.com or contact us using the company details below.